RELEASE: REP. KHANNA GOVERNMENT SERVICE DELIVERY IMPROVEMENT ACT PASSES HOUSE
Washington, DC – Today, the U.S. House of Representatives overwhelmingly passed the bipartisan Government Service Delivery Improvement Act introduced by Congressman Ro Khanna (CA-17), Byron Donalds (FL-19), Barry Loudermilk (GA-11), and William Timmons (SC-04) and championed by Ranking Member of the Cybersecurity, Information Technology, and Government Innovation Subcommittee Gerry Connolly.
The bill will improve the way federal agencies deliver critical services to the public including health benefits and student loan programs. It requires the heads of federal agencies to each designate an existing senior official responsible for improving service delivery. It also directs The Office of Management and Budget (OMB) to select a senior official to coordinate efforts across federal agencies. These officials will help agencies implement best practices and measure progress to improve the public’s experience online, in-person and on the phone.
“This bill will make it easier for Americans to access essential federal services from Social Security to Medicare to veterans’ benefits by designating officials to drive changes and increasing coordination across the government. The federal government has an obligation to deliver quality services efficiently and effectively and this bill will make good on that. I’m so glad to see this bill pass and the House and hope to see it signed into law by the president very soon,” said Congressman Ro Khanna (D-CA).
“Ensuring that our federal government works efficiently starts by requiring high-quality employees to fulfill their Constitutional responsibilities and carry out the mission. As a longtime advocate for creating a customer-focused government, I’m proud to join Rep. Khanna and my colleagues in supporting the Government Services Delivery Improvement Act, which promotes a more effective, reliable, and responsive federal government, and works to keep its promise to deliver quality services to the American people,” said Rep. Barry Loudermilk (GA-11).
“The federal government is only as good as the quality of services it provides to the American people,” said Ranking Member of the Cybersecurity, Information Technology, and Government Innovation Subcommittee Gerry Connolly. “That’s why it’s absolutely imperative that the public interacts with a modern, accessible, and customer-focused government. And it’s why it’s equally important that the federal government is able to measure its progress in that regard. I’m proud to join Rep. Khanna and my colleagues in promoting a federal government that works, first and foremost, for the people it serves, and I am proud to see our legislation pass the House today.”
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Congressman Khanna represents the 17th District of California, which covers communities in Silicon Valley. Visit his website at khanna.house.gov. Follow him on Facebook, Instagram and Twitter @RepRoKhanna.